Chapter 290

GrabCheap stormed the online shopping market at lightning speed, pioneering a new wave. By leveraging existing users to attract new ones, the GrabCheap app rocketed to the top of the app store download charts within just a month or two. Its momentum was even more unprecedented than Playzy’s launch. Every day, the platform welcomed hundreds of thousands of new users.

However, as GrabCheap soared in popularity, it naturally began to attract envy.

GrabCheap focused on the fresh produce market from the very beginning, and after the app launched, it quickly became its best–selling category. But that was where the trouble began. With perishable goods, any shipping or storage mishap could easily lead to quality issues.

Some merchants offered compensation to protect their reputation, while others were stubbornly difficult, shamelessly leveraging the platform’s massive user base with a couldn’t–care–less attitude, as if they had nothing to lose.

As a result, the platform’s negative review rate skyrocketed.

Aubree called an online meeting to address that.

In the early stages of GrabCheap’s development, there were many tasks to handle, and the customer service compensation system wasn’t fully optimized. Even so, according to Aubree’s initial projections, she never expected the number of negative reviews to get this out of hand.

was clearly a targeted attack, born

fresh produce, which does tend to generate more compensation disputes. Birgitte, set up a dedicated customer service team specifically for fresh produce claims. Whenever a customer files a quality complaint and our team verifies the issue,

instant refund.

on your platform. But once you’ve got the

not on équal footing. Those who spend

will always find people unwilling to spend, but

launch, its user base exploded past

platform had achieved its

participants,

saw significant gains. With no middlemen driving down prices, they could now sell directly to consumers and keep

excitement as entire social feed is flooded with those group bargaining links these

insane!

messaged her to ask if she was a new user, hoping she could help

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